Digitization is the cause of large-scale and sweeping transformations across businesses. It presents unparalleled opportunities because of its transformative capabilities to create, capture, and deliver value at scale. At the same time, digitization also represents a major source of risk. Learning from the digital transformation experiences from various industries, DHI has envisioned to digitize the group by 2025. Therefore, towards achieving this vision, the group must embark upon laying the foundations of digital transformation. These include establishment of digital governance, development of digital capabilities, and delivery of digital values.
To assist digital transformation of the DHI Group, Innotech will publish an innovation resource guide that lays the foundations of digital transformation. Additionally, it will implement initiatives that foster a greater ecosystem that addresses the three tracks for digital transformation. Drawing from the objectives laid down in this roadmap, Group companies must define their targets for digital transformation, and chart out implementation plans beginning 2020.
Businesses keep digitization as the backbone of any transformation and change initiatives today. Hence, it is important to develop digital governance based on an agile framework to accommodate this transformation. Digital governance include policies, strategies, guidelines, standards, and teams. The governance should guide transformation of businesses and operating models, enterprise mobility, processes, and shadow ITs. DHI will spearhead establishment of digital governance for the group based on frameworks responsive to ever-changing digital trends.
People, processes, technology, and content are the pillars of an digital transformation strategy. The DHI group aims to develop capabilities in each of these tracks. By adopting an inclusive approach, the group aims to review, improve, and digitize business processes. Additionally, the group will:
In doing so, the group will be able to unlock digital values in customers’/stakeholders’ journey while ensuring efficiency gains for the group.
Businesses must develop agile digital transformation strategy that create and deliver value to all stakeholders, partners, and customers. DHI group will empower all stakeholders through collaborative engagement in development of self-service platforms. These will integrate with business processes, and will thereby ensure co-creation of value and inclusivity. As a result, change initiatives drawn upon the DHI roadmap for digital transformation will enhance the overall stakeholder experience.